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Month: June 2024

Overview

Kovair OmnibusX is an integration and migration platform that comes with a diverse set of pre-built tool connectors better known as adapters. These permit the seamless unidirectional or bi-directional data synchronization between the various supported work items such as – Incidents, Tickets, Change Requests, Epics, User Stories, Tasks etc.

OmnibusX is a lightweight web-based, user-friendly and intuitive platform which can be easily configured via simple mouse clicks, paired with only a few user inputs. Being a middleware, it ensures robust data synchronization between connected enterprise tools in your ecosystem.

You can track the configured dataflows and safely transfer essential data based on the mapped work items or artefacts. Use dashboards, synchronization monitors, and migration monitors powered by comprehensive data flows, to view real time metrices. A disaster recovery mechanism is integrated into OmnibusX, allowing reflow runs to be performed in the event of a syncing failure, thus mitigating any chances of pertinent data loss.

Connected Tools Ecosystem

ServiceNowServiceNow: ServiceNow is a cloud-based SaaS platform that helps businesses to manage IT services as well as raise and track Tickets to optimize operational efficiencies.
JiraJira: Jira is a Project Management and Issue tracking tool which allows you to track Issues, Bugs, Tasks etc. related to an Agile Project or an Epic.
Azure DevOpsAzure DevOps: Azure DevOps is a platform for end-to-end product development solutions. It provides an integrated set of services to manage software projects from planning to deployment stage.

Objective

The client’s business team uses ServiceNow to manage Incidents. In case of any issues, they raise Tickets or Change Requests to register their concern.

On the other side, the vendor’s Development team uses Microsoft Azure DevOps, while their QA team uses Jira for the Project Management, as well as for pre-deployment and post-deployment activities. The objective of this use case is to collaborate all these three disparate tools, and establish a data synchronization channel, so that the diverse teams using these tools can leverage the best benefits of the tools.

Step-by-step Use Case

  1. The Project Management Team creates an Epic created in Jira.
  2. The Epic then flows to Azure DevOps, where the development team changes its status to Active and start working on the Epic.
  3. Next, the Development team, working in Azure DevOps breaks down the Epic into User Stories and establishes a link to the Epic.
  4. Subsequently, the traceability relation between Epic and User Stories get reflected in Jira automatically.
  5. After the User Stories get implemented and deployed at the client’s end, the Status changes of the artifacts, along with relevant comments and attachments as provided by the users – are synced between Jira and Azure DevOps.
  6. After using the deployed package, the client-side team raises their concerns in ServiceNow by creating Incidents, Change Requests or Problems. These artifacts get synchronized to Azure DevOps instantly and the Development team start working on them.
  7. The Developers in Azure DevOps link the Bugs to one of the User Stories and provide an Estimated Delivery Date, along with necessary comments.
  8. The Bugs automatically gets linked to the User Story in Jira, and the Estimated Delivery Date value along with the comment gets synced to ServiceNow.
  9. As soon as the Development team changes the Status of the Bug to Resolved, the Project Team in Jira and the client-side team both get to know about the Status update instantly.

Business Benefits

The stakeholders are getting following benefits from this integration:

  1. No dependency on manual communication.
  2. Real time visibility on the Customer tickets along with urgency and impact on the business.
  3. The Project Management team get the 360-degree traceability between all the artifacts.
  4. The Development Team, using Azure DevOps, gets to know about the Incidents raised in ServiceNow in real time without any delay.
  5. All the stakeholders can trace the progress of work.
  6. ServiceNow users and Developers can exchange concerns with the help of Comment synchronization.
  7. Shorter turn-around-time for the Bugs.

Conclusion

Configured tool instances enable real time data synchronization between the connected tools and eliminates any delays which can be caused by manual hand-offs or similar processes. By connecting the dots in an organization’s delivery process, the teams become empowered with better collaboration. To sum up, it brings the functional teams together by breaking disparate silos and helps organizations achieve higher ROI – much to the euphoria of our clients.

Future-Proof Your Data

An organization’s success hinges on the ability to access and share information seamlessly across various data points, whether interacting with internal applications or collaborating with external partners and customers. Currently, manual data entry and information scavenger hunts are common, causing inefficiencies and delays. Frequent meetings and email exchanges further slow down processes, hindering project progress.

To overcome these challenges, a holistic system is needed that can seamlessly collate and integrate these disconnected data points, eliminating bottlenecks. Our solution ensures that the tools used by Business Analysts automatically transfer information to the tools Developers use for coding and Testers use for testing. This interconnected ecosystem allows everyone involved to continue using their preferred tools while staying informed and in sync.

Introducing Kovair OmnibusX

Kovair Omnibusx product logo The Kovair OmnibusX platform revolutionizes connectivity by seamlessly integrating a wide range of software and business applications through its advanced data synchronization capabilities. By creating a secure bridge between disparate third-party tools, Kovair OmnibusX eliminates the inefficiencies caused by disjointed processes and incomplete data.

Organizations often face significant losses due to ineffective procedures and a lack of coordination between departments and their respective tools or applications. With Kovair OmnibusX, you can now effortlessly connect supported tools, transfer datasets (including data relationships, comments, and attachments), generate comprehensive reports, and enhance business agility. This leads to improved collaboration and operational efficiency across your entire organization.

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Easy to configure

  • Flexible Deployment: Deploy Kovair OmnibusX as a cloud-based application or a secure on-premises solution to suit your organization’s needs.
  • Quick Start: Begin a new integration or migration in just 5 simple steps, streamlining your setup process.
  • Automated Dataflows: Kovair OmnibusX automatically generates multiple dataflows and allows you to define rules to trigger these system-created dataflows, ensuring seamless data integration.

Optimize collaboration

  • Real-Time Tracking: Easily monitor the progress of your data synchronizations with comprehensive OmnibusX reports.
  • Informed Decisions: Make better decisions with vivid visualizations that provide valuable insights and actionable information.
  • Seamless Team Integration: Enhance team collaboration by connecting disparate tools, ensuring everyone is on the same page and working efficiently together.

Increase efficiency

  • Field Auto-Mapping: Save time and effort with OmnibusX’s ability to auto-map fields with the same name and type, reducing manual work.
  • Data Transformation: Transform the data from your source tools for enhanced usability and management, optimizing your data workflow.
  • Error Mitigation: Mitigate error rates with reflow runs for any data syncing failures, ensuring smooth execution of integration or migration projects.

Configure Synchronization in 5 Easy Steps

Kovair Automotive
Configure Synchronization in 5 Easy Steps

Key Values of Kovair OmnibusX

Regardless of your technological capabilities, you can connect OmnibusX supported applications and tools that you are working on, and you can easily manage all your dataflows with the help of this single, empowered, and reliable platform.

The following points are some of the key values of the OmnibusX platform:

Connect Supported Tools Execute Lightning-Fast Setup Increase Business Agility
  • Codeless Configuration: Perform simple, codeless configurations to connect your teams, applications, and data.
  • Quick Synchronization: Use point-and-click functionality for fast synchronization.
  • State-Wise Transfers: Support “As-Is” state-wise cross-entity data relationships.
  • Quick Configuration: Configure integrations or migrations in a few quick steps.
  • Fast Implementation: Clone or export configurations with a “Build once, Deploy anywhere” model.
  • Efficient Syncing: Filter API calls to reduce record fetching, resulting in faster syncing.
  • Service Flows: Increase agility with automatic and customizable service flows.
  • Dynamic Iterations: Execute dynamic dataflow iterations based on preset conditions or data-driven decisions.
  • Selective Fetching: Selectively fetch data to meet evolving business needs.

Transfer Comments & Attachments Use In-built Reports Achieve Better Collaboration
  • User Comments: Support the transfer of user comments and attachments across tools.
  • Custom Parameters: Define custom parameters for attachment and comment syncing, such as size or character limits.
  • Reporting Facilities: Track synchronization successes and failures with OmnibusX reports.
  • Informed Decisions: Utilize report filters to understand data integration and make informed decisions.
  • Cross-Tool Integration: Connect disparate tools to enhance team collaboration.
  • Increased Satisfaction: Improve client satisfaction by facilitating better communication and teamwork.

Resolving the Synchronization Problem

In product development, wealth management, or service delivery, teams handle project onboarding, requirement analysis, coding, quality assurance, and support. Typically, these IT teams work with over a dozen tools daily.

  • Despite this, less than one-third of these on-premises or cloud enterprise tools are fully integrated. Most IT organizations struggle with integration backlogs, which is a daunting challenge.
  • Achieving a single source of truth is tough as data resides in disconnected applications. Tool synchronization solutions often fail two-thirds of the time. Kovair OmnibusX aims to change that and maximize your investment returns.

Kovair OmnibusX is a scalable integration and migration platform for seamless data synchronization. It extends connectivity across supported applications, ensuring accelerated legacy data migrations.

OmnibusX creates customizable workflows that improve integration or migration processes. All communications are securely transmitted to safeguard your data. The unique “sync back” feature ensures you receive acknowledgment after your data is synchronized.