ServiceNow Integration

Kovair OmnibusX is an integration and migration platform that comes with a diverse set of pre-built tool connectors better known as adapters. These permit the seamless unidirectional or bi-directional data synchronization between the various supported work items

Kovair Omnibus platform connects the dots between Jile and ServiceNow bidirectionally. It syncs key artifacts like Incidents, Change Requests, Enhancements with Work Items, Stories, Features under different programs or themes as per business requirements in Jile

The Kovair Omnibus helps solve such challenges by establishing bi-directional integration between ServiceNow and Micro Focus ALM. Development teams will have clear visibility into the quality parameters and test results. On the other hand, the QA team members will have real-time visibility into the codes being written and have the full context of the development.

Achieve seamless collaboration between helpdesk and internal development teams. This will provide complete visibility and traceability from defect reporting to resolution.

Achieve enhanced collaboration between the customer support and internal engineering teams. This will help resolve customer issues faster and gives visibility to both teams into customer priorities.