Choose a Support System
Submit ticket:
Customer Portal
Customer Portal
Email us:
support@kovair.com
support@kovair.com
Call support:
+1 408 262 0200 Ext 2100 (US)
+1 408 262 0200 Ext 2100 (US)
Subscribe to Our Annual Maintenance Agreement
After you purchase our product, pick a plan that best fits your need
Standard
Support details
- Web, Email, Phone Support
- Remote Diagnostics
- On-site Support
- 9 a.m – 6 p.m Support Hours
- 2 Business hours Response Time
- # of Support Incidents
- Maintenance Patch Release & Backporting
- Service Setup
- Escalation Tracking
- Version Upgrade
- Log Analysis
- Web-based training
- Migration & Upgrades
- Document Access
- Online knowledge base
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Premium
Support details
- Web, Email, Phone Support
- Remote Diagnostics
- On-site Support
- 24 x 7 Support Hours
- 1 Business hour Response Time
- # of Support Incidents
- Maintenance Patch Release & Backporting
- Service Setup
- Escalation Tracking
- Version Upgrade
- Log Analysis
- Web-based training
- Migration & Upgrades
- Document Access
- Online knowledge base
Support
Support details
Kovair Licensees can anytime access to the updated documents on demand.
- Installation Guide
- Product User Guide
- Product Admin Guide
- Configuration Guide
- Other Helpful Resources
Kovair System Specifications
Get more information on hardware and software requirements for Kovair platform.
View DetailsSupport FAQ
What do I mention while raising support ticket?
Please mention issue type in the subject line, set priority and describe if you have any comments.
Do you provide consultation apart from regular support services?
Yes, Kovair licensee gets ongoing support including but not limited to, suggesting and advising on any Service and system enhancements and thereafter implementing any enhancements. Kovair also provides details of universal service developments and amendments through email notices.
How do I know the current status of my ticket?
Upon submitting support ticket successfully you will get an email notification to your registered email address.
When will my support ticket be resolved?
Kovair shall use all reasonable efforts to respond to Licensee’ request for Support services. The response time may vary depending on the severity of issue as mentioned in the support agreement.