Technical Support

Choose a Support System

Customer Portal

Log into Customer Portal to submit tickets.

Email Support

Email us at support@kovair.com

Phone Support

Call us at 1.408.262.0200 Extn. 2100 (US)

Subscribe to Our Annual Maintenance Agreement

After you purchase our product, pick a plan that best fits your needs

Standard

Standard
  • Web, Email, Phone Support
  • Remote Diagnostics
  • On-site Support
  • 9 a.m – 6 p.mSupport Hours
  • 2 Business hours Response Time
  • # of Support Incidents
  • Maintenance Patch Release & Backporting
  • Service Setup
  • Escalation Tracking
  • Version Upgrade
  • Log Analysis
  • Web-based training
  • Migration & Upgrades
  • Document Access
  • Online knowledge base

Most Popular

Premium

Premium
  • Web, Email, Phone Support
  • Remote Diagnostics
  • On-site Support
  • 24 x 7Support Hours
  • 1 Business hour Response Time
  • # of Support Incidents
  • Maintenance Patch Release & Backporting
  • Service Setup
  • Escalation Tracking
  • Version Upgrade
  • Log Analysis
  • Web-based training
  • Migration & Upgrades
  • Document Access
  • Online knowledge base

Support Help Document

Kovair Licensees can anytime access to the updated documents on demand.

Installation Guide
Product User Guide
Product Admin Guide
Configuration Guide
Other Helpful Resources

Support FAQ

What do I mention while raising support ticket?

Please mention issue type in the subject line, set priority and describe if you have any comments.>

Do you provide consultation apart from regular support services?

Yes, Kovair licensee gets ongoing support including but not limited to, suggesting and advising on any Service and system enhancements and thereafter implementing any enhancements. Kovair also provides details of universal service developments and amendments through email notices.

How do I know the current status of my ticket?

Upon submitting support ticket successfully you will get an email notification to your registered email address.

When will my support ticket be resolved?

Kovair shall use all reasonable efforts to respond to Licensee’ request for Support services. The response time may vary depending on the severity of issue as mentioned in the support agreement.

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