The Biggest Digital Transformation Must-Haves for 2019

The Biggest Digital Transformation Must-Haves
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Your small business may increase revenue by nearly 25 percent with a digital first strategy. While most business owners have heard the term “digital transformation” thrown around, many of them don’t know what it actually means. In essence, a digital transformation means a shift to methods of problem-solving, marketing, and production issues.

Jumping into a digital transformation process without a clear strategy in place can be disastrous. This is why working with IT professionals like the WGroup is essential, where you will be provided with proper guidance on how to kickstart a successful digital transformation.

Following are just some of the best digital transformation strategies that your business needs to know about.

  1. Handle Customer Inquiries with Acquire

One of the main goals you should have as a business owner is answers to queries made by potential customers. Using humans as customer representatives are not always the best idea.

This is why you are recommended to use chatbot software such as  Acquire. With a chatbot on your website, you can frequently address asked questions at any time of the day or night. You can also customize how the program interacts with consumers by using the profile management option.

This enables Acquire to retrieve more information about who your customers are and the journey they take to get to your website. This software also provides a live chat option just in case the AI-driven interface it provides cannot satisfy a consumer’s query.

  1. Achieve Cross-Team Collaboration WIth Kovair Omnibus

By using Kovair Omnibus, you can create a productive development environment where members working in different departments within your organization can collaborate effectively.

The main goal of the team at Kovair when developing this product was to provide clients with an Enterprise Service Bus platform that can be used to connect both data and applications used in Service Oriented Architecture.

This system allows you to connect over 80 applications, which will make software development and implementation of a breeze. With Kovair Omnibus, you can reap benefits like:

  • Impact analysis to trace changes in your software.
  • Easily protect your investments.
  • Avoid obstacles during process automation.
  • Experience high-level flexibility.

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  1. Manage Your Remote Workforce with Trello

In the past decade, the remote work revolution has become very popular. Many businesses hire remote workers due to the savings and efficiency they provide. The biggest component of a successful remote team is high levels of organization and communication.

Instead of letting your team grow less productive with each passing day, you need to use a program like Trello to keep everyone informed and updated about the latest proceedings of happening in the production process. With this project management software, you can delegate assignments and track the progress of your remote team.

The Trello platform also has a chat-room feature that allows you to stay connected to your team. While there is a learning curve when it comes to using this program correctly, it is worth the effort and time you invest. With this software, you can increase productivity levels substantially.

Conclusion: Embrace the Change

Your organization might not have adapted most of the software programs that we have mentioned above. However, do not let your lack of knowledge hinder you from embracing the technology change. By using the right technology, you can take your business to the next level.


Wendy Dessler is a super-connector who helps businesses find their audience online through outreach, partnerships, and networking. She frequently writes about the latest advancements in tech.

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