Importance of Process in ITSM

Importance of Process in IT Service Management – ITSM

Importance of Process in ITSM
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Date & Time:March 2, 2011

Duration: 10 minutes

Presenter:Sky Basu, Ex-CTO, Kovair Software Inc. and Josephine Smith, Enterprise Application Analyst, Northrop Grumman

Webinar Summary

Sky Basu
Sky Basu

The success of IT operations depends on well-defined processes and enforcing them consistently. However, enforcing an IT process manually is tedious and prone to errors. Well-defined and optimally implemented processes help organizations achieve Continual Service Improvements-CSI for various IT service areas such as Service Requests, Incidents, Problems and Change Management.

Learn from Josephine Smith of Northrop Grumman how she and her team implemented ITSM processes at Northrop.

Sky Basu, Ex-CTO of Kovair will discuss the success criteria of ITSM processes implemented using Kovair’s industry leading visual process engine, the Omniprocess as an example.

Who should attend

CTO’s, Architects, Project Managers, Project Leaders, Developers, QA Leaders

For further queries on this Webinar or to schedule a Live Demo, please write to

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