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Webinar Summary
Ashok Srivastava
IT Service Management (ITSM) has become more relevant today as organizations have become global and distributed over multiple locations. ITSM classifies organizations into two types:
Large Enterprises– These organizations have numerous internal IT users who operate from different geographical locations in a 24×7 environment. These users can become more productive and competitive if their Service Requests, Incidents, Problems and Changes are addressed and resolved promptly using a centralized ITSM Solution.
Service Providers– They provide services to their customers who operate from multiple geographical locations under different time-zones. In order to provide services to the Customers within stipulated SLAs, the Service Providers need a mechanism to define and manage multiple Accounts and Service Plans, and link Service Plans with Accounts and Services.
This webinar aims at sharing Kovair’s experience in setting up 100% web-based ITSM Solution for integrating and automating various ITIL v3 process areas.
What you will learn:
Overall ITSM scope
Key ITIL process areas
Best practice business process workflows for ITIL processes
Service Catalogs, key reports and dashboards
Challenges of setting up ITSM Solutions
Who should attend
CTO’s, Architects, Project Managers, Project Leaders, Developers, QA Leaders
For further queries on this Webinar or to schedule a Live Demo, please write to sales@kovair.com.
