How to Effectively Manage ITIL Compliant IT Services for Customers

ITIL Compliant IT Services
Date & Time: Thursday, Jun 28, 2012 5:00 PM IST

Duration: 1 hour

Attendees: 500

Presenter:Ashok Srivastava, Sr. Manager – Solutions & Services, Kovair Software Inc.

Webinar Summary

Ashok Srivastava

Ashok Srivastava

IT Service Management (ITSM) has become more relevant today as organizations have become global and distributed over multiple locations. ITSM classifies organizations into two types:

  • Large Enterprises– These organizations have numerous internal IT users who operate from different geographical locations in a 24×7 environment. These users can become more productive and competitive if their Service Requests, Incidents, Problems and Changes are addressed and resolved promptly using a centralized ITSM Solution.
  • Service Providers– They provide services to their customers who operate from multiple geographical locations under different time-zones. In order to provide services to the Customers within stipulated SLAs, the Service Providers need a mechanism to define and manage multiple Accounts and Service Plans, and link Service Plans with Accounts and Services.

This webinar aims at sharing Kovair’s experience in setting up 100% web-based ITSM Solution for integrating and automating various ITIL v3 process areas.

What you will learn:

  • Overall ITSM scope
  • Key ITIL process areas
  • Best practice business process workflows for ITIL processes
  • Service Catalogs, key reports and dashboards
  • Challenges of setting up ITSM Solutions

 

Who should attend

CTO’s, Architects, Project Managers, Project Leaders, Developers, QA Leaders

For further queries on this Webinar or to schedule a Live Demo, please write to sales@kovair.com.