Jile and Salesforce Integration Use Case

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Jile and Salesforce Integration Overview

Kovair Omnibus integrates JILE and Salesforce bidirectionally allowing seamless synchronization of entities such as Accounts, Cases and Tickets. All items along with their attachments and relationships get synchronized in a real-time manner. This ensures that all collaborators can see the same data in the ecosystem, irrespective of the application they use.

Benefits of Business Users

Achieve seamless collaboration between helpdesk and issue management teams. This will provide complete visibility and traceability from defect reporting to resolution. To know more, please refer the Jile Integration Adapter Datasheet and Salesforce Integration Adapter Datasheet.

    Key benefits:

  • Complete Visibility and End-to-End Traceability across the organization from defect reporting to resolution.
  • More Simplified & automated tools saving manual effort by the Development, Engineering and Backend teams.
  • Integrated, Flexible, easily configurable integration adapter between Jile & Salesforce.
  • Improved Communication & Collaboration assists Support Teams to achieve enhanced customer service experience.
  • Better Value: Save repeated manual effort & automate the end-to-end process.
  • Integration with Helpdesk and Issue Management applications enhances communication across teams.