Download eCopy Introduction A major provider of equipment breakdown insurance and related inspection services were using HP ALM to manage their Requirements, Tests and Defects. Based on several internal reasons, for instance, changes in their internal software development processes and policies made the organization decide to move from HP ALM to Microsoft VSO. All the […]
Download eCopy Introduction ServiceNow is one of the most popular and widely used cloud based IT solutions for Enterprises. It includes Incident Management, Change Management and Problem Management which are disjointed modules of ITSM processes. In an organization, Service Desk Managers need to ensure that the Help Desk teams working on Customers’ Tickets are […]
Download eCopy Introduction EDMC is one of the largest chain of education institutions imparting private post-secondary education across the US. They use HP ALM to manage their Testing and QA activities. Several internal reasons, like changes in their internal software development processes and policies made the organization decide to move from HP ALM to Microsoft […]
