![\"jile](\"https:\/\/www.kovair.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/09\/blog-graphics-478.jpg\")
<\/h3>\n<\/h3>\n![\"jile\"](\"https:\/\/www.kovair.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/09\/jile.png\")
Jile is an Enterprise Agile Planning and Portfolio Cloud platform that empowers organizations to achieve enterprise agility. Jile helps organizations align strategy with execution teams by providing a unified view from portfolios and programs.<\/p>\n
![\"snow\"](\"https:\/\/www.kovair.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/09\/images.png\")
ServiceNow’s platform provides a smarter and faster automated IT service management experience in the cloud.<\/p>\n
The integration of TCS Jile with ServiceNow IT Service Management helps enterprises closely couple the product management\/development and customer service teams. Escalating helpdesk tickets to internal engineering teams and following up on the progress is tedious and challenging unless the teams are collaborating in a real-time manner. With Omnibus in place, the solution achieves visibility beyond the teams. From an organizational perspective, the product delivery process becomes seamless and lot more efficient with a good flow of value.<\/p>\n Kovair Omnibus platform connects the dots between Jile and ServiceNow<\/a> bidirectionally. It syncs key artifacts like Incidents, Change Requests, Enhancements with Work Items, Stories, Features under different programs or themes as per business requirements in Jile. All items along with their attachments and relationships get synchronized in a real-time manner. Based on the assignment of the ticket in ServiceNow, teams get assigned in JILE.<\/p>\n The following use case<\/a> elaborates how Kovair Omnibus brings the Product and Help Desk teams together to share data for faster resolution of items, thus satisfying the customer efficiently.<\/p>\n Following are the business level values benefits that can be achieved through this integration<\/p>\n Engineering, IT and Operations, are all very specialist skills. The teams excel in working in silos. However, in silos teams primarily focus on their own team-level goals and targets, rather than the end-to-end organization delivery process. That\u2019s where the power of collaboration comes into the picture. The goal is to not tear down team silos but to connect the dots. Collaboration underpins all the agile methods with modern tools like Jile. Through the collaboration of IT Service Management and Agile development, integrated tools provide visibility and openness for both the teams handling Customers and Management.<\/p>\n ![\"\"](\"https:\/\/www.kovair.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/09\/Omnibus-Kovair-product.jpg\")
Kovair Omnibus<\/a> provides an Enterprise Integration platform and brings IT and Development functions together to achieve larger goals for an organization and helps in achieving high ROI from Integrated functional tools.<\/p>\nObjective<\/h2>\n
\r\nEnterprise Tools Integration and Data Synchronization<\/h2>\r\n
Live Product Demo by our Experts<\/div>\r\n\r\n Get Demo<\/a>\r\n <\/div>\r\n<\/div>\nCapability<\/h2>\n
Live Business Case achieved<\/h2>\n
![\"jile-servicenow\"](\"https:\/\/www.kovair.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/09\/jile-snow.jpg\")
<\/p>\n\n
Benefits of the Integration<\/h2>\n
For ServiceNow users<\/strong><\/h3>\n
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For Jile users<\/strong><\/h3>\n
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Conclusion<\/h3>\n
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