The Integrated Dev-Ops Story

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With integration making waves in the ALM industry, new concepts and ideologies are coming up to ensure best possible usage of integration. One such coined term is “Integrated Dev-Ops”, which has lately created a lot of flutters in the ALM space. If you have not heard this Dev-Ops term before and wonder what it is all about, it is a good idea to read this blog on The Battle between Dev and Ops. This blog post should give you a clear understanding of the Dev-Ops scenario and the problems we face because of not having an Integrated Dev-Ops environment.

The whole idea behind promoting integrated Dev-Ops is to introduce a higher level of efficiency in the software delivery process. It is often seen that with best of the breed domain specific tools in place, the communication between these multi-vendor tools is a huge problem. It is important for stakeholders working to achieve a single goal to be in sync with each other. The importance of keeping the Operations and Development teams in sync with each other is very high, because this is directly proportional to the customer’s happiness. The operations team is primarily the interface by virtue of which the entire organization gets to know what the customers want or what are major issues that the customer is facing. Thus it is beneficial for the Development team to have first-hand knowledge of the inputs coming from the customer. This can be achieved through integrating disparate tools and an Integrated Dev-Ops ecosystem. Integrated Dev-Ops ensures frequent high quality releases, faster resolution of issues, incremental code improvements and most importantly happier customers.

Once you are aware about the benefits of Integrated Dev-Ops, the next question is how can you setup your own Integrated Dev-Ops environment? Kovair’s Omnibus Integration platform facilitates seamless data transfer between tools coming from multiple vendors. Let us assume a sample scenario to understand this integrated Dev-Ops situation better. An organization might use Rally for managing requirements and Remedy or ServiceNow for the operations team. As it is evident there was no compromise made on the choice of tools for the respective domains, but the problem arises because of disconnect between both tools. A developer doesn’t have a real time update about the changes made in ITSM Tool. Similarly the helpdesk person also cannot track live the progress of the work being done by a developer. This is where Integrated Dev-Ops can step in to the picture to make it a more perfect solution. With integration in place both the Development (Rally) and Operations (Remedy/ServiceNow) teams get dynamic updates of the ongoing project. Consequently this enhanced connectivity ensures that ‘Dev-Ops’ is converted from a ‘Methodology’ to a ‘Practice’.  The integration between Rally and Remedy ensures that the Dev-Ops story is tightly knit and eventually converted into an “Integrated Dev-Ops” story. Using Kovair Omnibus any artifact items created or updated in Remedy can be reflected in Rally and vice versa. Additionally Kovair Omnibus also provides the luxury of configuring business rules with the help of which automatic notifications can be triggered to relevant stakeholders.

BMC Remedy and Rally Integration

Figure 1: A Sample Integrated Dev-Ops Story

Watch this recorded webinar ‘DevOps through Agile and ITSM Integration’ and read Kovair page for Rally-Remedy integration solution for a complete understanding.

The comprehensive functionalities of Kovair Omnibus Integration platform ensures that irrespective of the tool you are using for either of the domains, we can integrate those tools. The example sighted above is for the sake of understanding the scenario better. Kovair Omnibus is powerfully equipped to build your own desired Integrated Dev-Ops story as well. To know more about Omnibus please visit

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Sayak Roy is the Senior Software Engineer at Kovair Software, specializing in corporate solutions and services. Configuring customized solutions to satisfy customers' ALM use cases is his core competency. He also takes keen interest in writing blogs.

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