Dear Customers and Future Customers:
Greetings from the Silicon Valley headquarters of Kovair! We are happy to bring to you the July Newsletter with two major items in the content. One is the availability of the complete configuration of the IT Service Management solution from Kovair – ITSM, and the other is our integration with the Microsoft Sharepoint Server. Both of these are continuing steps in our quest to offer as many turnkey solutions as we can and in addition, enhance our Application Lifecycle Management ecosystem with integrations which currently stand at 13 for various best of breed tools from companies like IBM-Rational, Microsoft, HP and others.
There are two major customer-related news developments that I would like to share with you. Although, I cannot name names, Kovair has recently added a very large IT Services Company — one of the top 10 globally — to its list of customers. The major value proposition here is Kovair’s Omnibus Integration capability around which it will integrate about 20 different third party tools that this IT Services Company currently uses. This is a major step in creating a very large ALM integrated ecosystem that we have been discussing as our vision for the ALM market. In addition, we have added a very large pharmaceutical company to our list of customers. The value proposition here is our Omniprocess Workflow engine, test management and resource management capabilities. We are very happy to have added these major customers in a tough economy and in a very competitive market today! Our thanks go to them for their choice of Kovair and placing their confidence in us.
Our Webinar in June, “Requirements, Traceability and Reuse,” by our CTO Sky Basu was very popular and we will repeat that offering on July 23, 2009. If you missed it, please sign up by going to www.kovair.com or clicking on the link in this newsletter. When you find time, please visit our blog at www.kovair.wordpress.com.
Happy reading and solving the puzzle below!
CEO & Chairman
Kovair & Sharepoint Services 3.0
In July, Kovair begins offering integration between Windows Sharepoint Services 3.0 (WSS3.0) and Kovair Global Lifecycle. This service is designed to allow tracking and processing a variety of artifacts being stored and shared in Sharepoint, facilitating a greater collaboration and enable better visibility of artifacts maintained in Sharepoint.
How it Works:
- The Omnibus adapter for Windows Sharepoint Services 3.0 exposes Documents, Lists (custom defined), Contacts, Announcements, Tasks and Issues as entities from Sharepoint and enables them to be actively tracked and managed in the Kovair application.
- As soon as a Sharepoint server is hooked up to a Kovair Global Lifecycle application, it is instantaneous for Sharepoint to acquire the Process, Policy, Report and Traceability capabilities of the Kovair system.
- The Omnibus adapter for Sharepoint helps to set up the communication between Kovair Global Lifecycle that enables the artifacts to communicate with all other tools that are integrated with Kovair.
- The Adapter maintains a queue of local events, that are triggered from Sharepoint and then forwards those events to the Omnibus Integration Bus for processing.
- It also allows different tools registered in Kovair to trigger actions with the exposed entities including creation and modification of these items in Sharepoint.
- This integration allows a 2-way communication between Sharepoint and any other tools that are registered in the Kovair application.
Please contact Kovair Sales at (408) 262-0200, Option 1 or firstname.lastname@example.org.
Kovair Offers Complete IT Service Management (ITSM)
Kovair offers a one-stop solution for all the major application components of ITSM as prescribed by ITIL. We provide a workflow based configurable global platform for implementing IT Service Management processes to multiple geographic locations and organizations and can be accessed 24×7 though the web. We use best practice guidelines of ITIL v3.
Kovair ITSM solutions include:
Service Request Management
Service Request Management, also known as Help Desk and/or Service Desk — primary functions include managing lifecycles of all Service Requests and keeping the customer informed with progress towards solutions and/or advising them on workarounds.
With Kovair’s automated visual task based workflow, the total cycle time of Incident resolution can be reduced considerably and streamlined for a consistent incident response.
Kovair’s Problem Management resolves problems before incidents occur. By Kovair’s flexible reporting and dashboard features, we offer trend analysis, targeting support actions, and can provide information to your organization.
Kovair’s Change Management allows an IT organization to make additions, modifications or removal of Change Incidents (CI) and implement a Request for Change (RFC) process. You can even schedule for future changes as a part of regular maintenance activities.
Configuration Items / Asset Management
Kovair offers Omnibus Integration Technology allowing integration with other federated CMDB tools. This allows a distributed approach of managing large number of CIs.
Kovair’s Release Management solutions are to plan the deployment of software/ hardware; design and implement procedures for the distribution and installation of changes to IT systems. The focus of Release Management is to protect and not disrupt the production environments.
Kovair ALM / ITSM is 100% web-based and accessible through popular browsers like Internet Explorer, Firefox, Chrome and others from anywhere, anytime.
For more details about ITSM products, visit www.kovair.com or send an email to Sales@Kovair.com or call (408) 262-0200, Option 1.