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In this success story blog, we are spotlighting Kovair’s success in an integration project connecting two leading IT productivity and collaboration tools – Bugzilla and Atlassian Jira.
About the Tools:
- Bugzilla is an open-source bug-tracking system that facilitates efficient management of software development and quality assurance processes. Developed by the Mozilla Foundation, Bugzilla allows teams to report, track, and prioritize software bugs/issues throughout the development lifecycle.
- Jira is a proprietary product of Atlassian that allows bug tracking, issue tracking and agile project management. From agile planning to fully customizable Kanban and Scrum boards, Jira grants you the capabilities to estimate, report, and measure velocity with workflows designed to fit your frameworks.
Kovair exceeded the client’s expectations by completing the integration project impeccably, despite the implied and inherent bottlenecks. For more information about this project journey, read on through to the end.
Major Success Story Takeaways of Bugzilla & Jira Integration by Kovair Omnibus
There were communication barriers and collaboration issues between the client teams because of the disparate tools that different teams were using.
The following are some of the key pointers from this Bugzilla-Jira integration project’s resounding success:
- Resolution of Implied Delays: When the end users of the client reported issues, the customer-facing support teams used Bugzilla to log them as problems or bugs in the system. There was a considerable delay resulting from these issues being manually synced to the internal teams. A predominant lack of regular updates to the support team, regarding the reported bugs and its resolutions, added to the client’s woes. To reduce these delays, Kovair successfully established a bi-directional and foolproof integration between the two in-use tools – Bugzilla & Atlassian Jira.
- Real-time Issue Mitigation: Handling any reported issue manually created a non-value-added delay, since it was difficult to assign bugs/issues/defects to distinct Jira teams, based on specific criteria. The exposure of both internal and external teams was another significant concern, caused by the absence of real-time synchronization between the two tools. The client’s positive response arose from the Kovair Omnibus team’s capacity to ensure that both tools are now talking to each other – assisting in providing requisite info, as and when required.
- Foster Team Collaboration: Omnibus consolidates the status of records related to the workflows in each tool. This allows a user to have real-time insight into the item’s progress by syncing the status of records across multiple tools. Integrating Bugzilla and Jira with the Kovair Omnibus platform empowered the organization’s internal engineering team and the customer-facing service delivery team to work together.
- No Data Sanity Issues: The Kovair Omnibus platform smoothly integrated the client’s in-use tool pair. If there was a disruption in the connection between the integrated tools, Omnibus kept track of data queues at each tier and continued to synchronize data from where it left off. In this manner, the synchronization of tool records through Kovair Omnibus assured zero data loss.
- Ease of Troubleshooting: To transform the customer experience through process improvement, Kovair offered bi-directional tool integration. The platform offered a live sync monitor that made it simple to manage and track data flows through a single interface. This interface made troubleshooting easier and offered the ability to track the status of different entities and each concerned field value.
Milestones and Achievements of Kovair Omnibus Data Integration Platform
Noteworthy milestones:
- No-code configurability leads to easy adoption.
- < 0.01% integration issues reported.
- Synchronization of attachments, comments, as well as relationships between artifacts.
- 100% security compliance since Omnibus supports TLS 1.2.
Other achievements:
- Development of custom adapter to address unique business scenarios and to reduce incurred costs.
- Elimination of any major human errors that arose from manual data transfer processes.
- User importing and mapping capability.
Customer Satisfaction and Digital Transformation of Data Integration:
- Have you been working on separate tools and suffering from a lack of interoperability?
- Do you want to connect two divergent applications?
- Perhaps you are seeking improved collaboration by integrating various tools issued by different vendors.
The stakeholders can access real-time, instantaneous access to data from multiple sources in their preferred systems with Kovair Omnibus – a robust and user-friendly integration platform. With collaboration, traceability, process automation, security, reporting, and analytics all integrated into a single repository, Kovair Omnibus integration is an open and seamless framework.
What is the Kovair Omnibus Data Integration Platform?
Wondering how it is possible to connect or integrate two different tools that you have been using? If that is the case, then look no further. The Kovair Omnibus platform is exactly what you need!
Starting from initial planning to implementation, and finally monitoring – Kovair Omnibus is an enterprise-grade integration platform, that connects and integrates any supported tool/application within your software delivery value stream. Kovair Omnibus operates covertly and guarantees data sanity of the transferred datasets.
Live Product Demo by our Experts
The following table illustrates the widely appreciated features of Kovair Omnibus:
| Top Features | |
| Performance Improvement | In a matter of few hours, Kovair Omnibus and its versatile custom-designed adapters/connectors can be installed and configured. Proactive integrity checking of data synchronized between various tools is supported by Kovair Omnibus. This facilitates the identification of any tool synchronization issues, which can then be remedied with its re-sync capabilities. |
| Value Added Process | The internal engineering team and the client’s external support team are now well integrated because all information, including past requests, is now shared in real time. Complete visibility of the project achieved with end-to-end traceability of mapped artifacts. |
| Upholding Integrity | In a matter of a few hours, Kovair Omnibus and its versatile custom-designed adapters/connectors can be installed and configured. Proactive integrity checking of data synchronized between various tools is supported by Kovair Omnibus. This facilitates the identification of any tool synchronization issues, which can then be remedied with its re-sync capabilities. |
Features of Kovair Omnibus Data Integration Platform
- An enterprise-grade solution to connect and integrate supported tools.
- 110+ tool integrations across areas of ALM, PPM, CRM, ITSM, ERP and PLM.
- Establish seamless collaboration.
- Ensure more delivery efficiency.
- Simple mouse-click (codeless) configurations.
- Quickly integrate supported tools in a plug-and-play manner.
- End-to-end traceability to achieve complete project visibility.
- Built-in disaster recovery mechanism for guaranteed data syncing.
- Connect tools across any network boundary, private or public cloud.
- Cross-tool data monitoring/visualization through real-time metrics and dashboards.
How was Kovair Omnibus Selected as the Client’s Compatible Integration Platform?
Kovair delivered a market-proven and dependable adapter that enabled Bugzilla and Jira to talk to each other and to converge various data points between Bugzilla and Jira.
- Who was Kovair’s Client Requiring Data Integration?
Headquartered in the USA, our client is one of the world’s pioneering corporates, having exemplary prowess in networking and application services.
They were using Bugzilla for managing the customer tickets & Jira for managing internal development and testing. The usage of two disparate tools from different vendors brought in the challenge of real-time collaboration between separate teams and subsequently established an unavoidable bottleneck to the management strategy and business goals. - What was the Business Need of the Client?
The primary requirement of the client or the business need was to continuously monitor each defect’s progress by syncing the external bugs reported on Bugzilla with the internal defect management system implemented in Jira.
There were communication barriers and collaboration issues between teams because of the disparate tools that two internal teams were using. It was growing incrementally difficult to keep both teams on the same boat and manually synchronize artifacts between the two integrated tools. - How was Kovair Selected as the Data Migration Solution Provider?
To create a connection between Bugzilla and Jira, the customer searched for several integration options. It was very challenging for vendors to get the tools to communicate with each other because of their high levels of customization and older versions of Bugzilla. The customer chose Kovair Omnibus over other vendors after a careful evaluation, as Kovair could satisfy all the requirements of this tool-pair integration.
By maintaining the hierarchy and relationships of the associated record(s) across artifacts, the necessity of creating a virtual bridge between Bugzilla and Jira in the form of a value-added activity was envisioned and brought to light. A more integrated environment, made possible by Kovair Omnibus, was already being recognized by the organization’s stakeholders.
Benefits from the integrated tools ecosystem established with Kovair Omnibus were acknowledged by the customer-facing and development teams, allowing both teams to work in real-time and remain updated on the same dataset. All attachments and series of comments associated with the records also got synchronized. The ticket status update related to any defect in JIRA was astutely reflected in Bugzilla. This ensured a smooth collaboration between the teams.
Supporting Links of the Data Integration Platform Kovair Omnibus
- Link to Supporting Product Videos:
- Why Customers Prefer Kovair Omnibus Over Others
- Scale your Integration Bridges to Hundreds of Projects
- Real-Time Monitoring of Integration Health
- Visibility to Incident Resolution through Omnibus Integration
- Link to Supporting Documentation:
Contact sales@kovair.com if you have any queries.
