7 Important Features of an Issue Tracking Tool to Enhance Project Delivery

Features of Issue Tracking Tool

The quality team is responsible for handling and delivering best quality product to the client. But sometimes, difficulties may arise in form of bugs or defects. Leading to errors and deviated behavior of the software.

This article will give a list of all the benefits of an issue tracking system, highlighting enough reasons why you need to consider investing in an excellent issue tracking tool.

Why We Need an Issue Tracking System?

Conventional issue tracking system involves using excel sheets to maintain and report issues. With time and emergence of new technologies, plenty of strong and robust tracking tools became available in the market. This required testers to shortlist issue tracking tools that would simplify their testing process.

Finding bugs is not that simple. It is time-consuming. The tester will need to go through a series of code to identify the trouble. A tool is required to ease off the bug finding process, thereby ensuring that less number of bugs crop up in time and the company’s reputation is preserved and delivery standards are largely maintained.

Testing is crucial and to pass the set parameters of quality and to achieve that all you need is a tool. An issue tracking tool helps to manage teamwork by shortening the reporting gaps in the entire issue tracking process. It also brings in transparency and unparalleled flexibility in the entire production process.

Here is a list of benefits that you should know about the tracking tool and how it helps to enhance a project delivery process:

1. Detection of errors at initial stage

Early detection of any bug or defect can save a considerable amount of time and energy. An issue tracking tool offers real-time reporting of bugs detected during test runs. It helps to reduce overall complexity at the time of delivery as detection of bugs at a later stage can affect both the business and the client.

Such instances will also affect the satisfaction level of clients. Issue tracking tools also offer an intuitive framework that enables users to associate bugs with requirements and test cases,  ensuring both timeliness and transparency in a project.

You can evaluate the report and identify common reasons for bugs and formulate the same as trends in other similar projects.

2.  Best quality product release

Releasing a high quality product is a prerequisite for staying ahead in today’s competitive industry. An issue tracking tool plays a vital role in resolving the issues by managing and reporting bugs from the failed test steps, ensuring that nothing is left behind.

3. Timely delivery

Any software project requires timely delivery of quality solution. A tracking tool offers features such as streamlining the entire process so that it is smooth and time-saving. The entire tool has a quick framework which can provide important information in just a few clicks. It gives you insights about the issue.

4. Cost of development

An issue tracking tool can reduce the cost of development and can provide issue tracking solutions even for agile projects. It can deal with projects of different complexity level. Tracking tool can reduce the bugs and can enhance project delivery and client satisfaction. An issue when handled without a tool can be cumbersome and time-taking as reporting them to each team member would be difficult. A tracking tool notifies each team member about the status of the issue.

5. Effective communication and collaboration

An issue finding tool provides effective collaboration and communication with the entire team. It bridges the communication gap between testers and developers and brings them to the same platform. They can easily understand the information and report the bug. You can even calculate the number of bugs pending for approval or fixed by a particular tester.

6. Better accessibility

Keeping a rack of already found bugs and issues ease the difficulties in issue tracking.  Using a robust reporting system improves accessibility. You can edit it as well in case of any change in the requirement and test case. Tools also provide a preview pane where you can cross verify all the issues in one single click. Issue tracking tools provide a grouping of bugs, filters to check bugs based on their priority level, status and can assign it to a developer.

7. Quick understanding of Bug Reports

Bug reports which come handy can provide a better view of reports. Each report offers a comprehensive view of issues and their description. You also have a feature to add a video or audio with the bug for a thorough understanding of bugs.

If you are looking for efficient product development, then you should always consider an issue tracking tool.

If you have experienced any other benefit of using the issue tracking tool then feel free to leave a comment below.

I am Nick Karlsson, working as a quality assurance expert and love to write on different topics related to software testing. My posts are published at various publishing sites on multiple topics such as test management, issue tracking, requirements management, etc.

One comment

  1. Great blog!!
    Each and every topic are covered in this blog about client-server testing. Thanks for sharing, keep updating.

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