Capture The Voice of the Customer
By using Kovair´s multiple capabilities for capturing inputs and putting them through a well – defined Requirements Review Process with the Kovair Omniprocess workflow, a company can set up an excellent system of capturing customer inputs for both new product ideas and improvements to existing products. These inputs coupled with inputs from other sources such as Helpdesk provide Product Management personnel with a proper tool to review these inputs and create a Product Requirements Document in Word that can be generated automatically within Kovair at any time.
This provides any company, large or small, a very critical tool to not miss any inputs from a customer that are always a key factor in enhancing customer satisfaction as well as bringing a competitive edge to a company’s its product lines and improving its business and market share. The payback of this system cannot be underestimated!