Change Management is a systematic approach to get quicker and better governance over proposed changes by minimizing the risks of negative impacts on IT Infrastructure and Services. For the IT service industry, without a methodical approach it is hard to keep balance between ‘change implementation’ and ‘mitigation of associated cost and risk’.
Kovair Global Lifecycle, the flagship product of Kovair Software, Inc., provides an integrated out–of–box solution template to manage change requests and to deal with possible negative impacts associated with their implementations. Kovair – Change Management solution template has wide array of industry leading features, which are easily configurable to address the business needs. A single repository with scope of ‘third party tools–integration’ (see Kovair Global Lifecycle Add–ons and Adapters) is a boon for globally distributed IT Services Management activities. The main focus of the solution is on systematic approach towards efficient implementation of proposed changes – leaving no room for negative impacts on IT Infrastructure and Services.
Kovair Change Management Solution Template Helps in
Built-in Change Management Process Workflow in the Template
Change Item Process
Change Package Process
Salient Features of Kovair Global Lifecycle’s Change Management
Single Repository for Multiple Applications (Entities) in a single box
- Preconfigured Change Management Entities: Change Item, Change Package, Issues, Requirements, and Test Case.
- Additional Custom / User–defined Entities can be created as required
Entity Tracking Features
- Exact up to the minute status of all items
- Audit Trails
- Access Control / Custom Views
- Repository
- Version Control
- View / Filter/ Reporting
- Custom Layouts & Forms
Collaboration
- Multi–threaded Contextual Discussions
- Document Management
- Notifications with Customized Text and Macros
Traceability
- Across Entities: Scope to define relationships among Helpdesk entities e.g., Ticket, Bug, Requirement, etc. enables complete Traceability across them.
- Single view to see cross–entity Traceability
- Proactive Impact Analysis
Automation
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Process Automation: Full Workflow with Visual Designer that enables design of customized Change Management Workflow and automates the Process (* See Change Management Process Diagrams)
- Policy Engine: Event–based Business Rules
Reporting
- Available in HTML/ Crystal/ Microsoft Word Template for the following reports
- Management Reports
- Status Reports
- Escalation Reports
Inter working with other Applications
- OMNIBUS – Integration Bus for ITTM: In addition to the single repository and common interface, the Change Management solution can be integrated with other vendor neutral tools for – bug tracking, time management, planning, etc.
- Import / Export with full validation
Solution Benefits
- Global Solution with ‘Shared Repository’ and ‘Common Tool Interface’. The shared repository, and common tool interface together improve all service level activities by avoiding delay in time spent on customer requests. Since Kovair Global Lifecycle is 100% web–based, you can access the solution, view data, generate statistical reports, and manage Change Management Process, from any corner of the world – using a standard browser.
- Generic and Customizable – requires no Point Solution.The solution covers all areas of Service Level components aligned with business goals and quality deliverables. The in–built Text Editor of the solution has wide array of functionalities to help in formatting the complete description of changes, issues, requirements. According to the design of customized Process, the assignment and prioritization of changes, issues and requirements are defined.
- Comprehensive solution to improve ROI. Kovair Global Lifecycle’s Change Management mitigates the costs associated to support services, training, and administrative activities.
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