Kovair Global Lifecycle Product Support and Maintenance Services
|
|
Kovair customers know that expert support is a critical factor for successful deployment
of an application lifecycle management solution. Kovair’s team of support professionals
are dedicated to helping you increase developer productivity and satisfaction and
maximize the benefits you achieve with Kovair Global Lifecycle.
|
|
Kovair offers two levels of support – Standard and Premium.
|
Standard Global Lifecycle Product Support
|
- Global Lifecycle Product Support and Maintenance releases and major upgrades
- Multi-channel customer service: Web, e-mail, and phone support
- Unlimited number of Web-based & e-mail queries, with a 24-hour response time
- Phone support: 8:00am to 6:00pm Pacific Time, with two-hour callback time during
business hours
|
Premium Global Lifecycle Product Support (24x7)
|
- Global Lifecycle Product Support and maintenance releases and major upgrades
- Multi-channel customer service: Web, e-mail, and phone support
- Unlimited number of Web-based & e-mail queries, with a 24-hour response time
- Phone support: 8:00am to 6:00pm Pacific Time, with one-hour callback time during
hours and pager-based support during off hours with a two-hour callback time.
|
|
|
|
|
|
|