Importance of Process in IT Service Management-ITSM
(Recorded - March 2, 2011)
The success of IT operations depends on well-defined processes and enforcing them consistently. However, enforcing an IT process manually is tedious and prone to errors. Well-defined and optimally implemented processes help organizations achieve Continual Service Improvements-CSI for various IT service areas such as Service Requests, Incidents, Problems and Change Management.
Learn from Josephine Smith of Northrop Grumman how she and her team implemented ITSM processes at Northrop.
Sky Basu, CTO of Kovair will discuss the success criteria of ITSM processes implemented using Kovair’s industry leading visual process engine, the Omniprocess as an example.
Cost Effective IT Service Management on the Cloud(Recorded - September 15, 2010)
Service Management for Help Desk to Incidence to Problem to Change Management has been traditionally carried out with Enterprise tools from major brand name vendors at high costs for procurement, continued maintenance and consulting service dollars.
New web based multi tenant tools from many companies now offer better and more complete products that are accessible 24X7 globally over the Cloud and are ITILv3 compliant. They provide configurable process workflows for escalation management, better SLA computation capabilities and governance rules that are easy to upgrade or change. So, why not consider a change and better yet, make the change without investing multi thousands of dollars?
Adopt the Cloud /SaaS delivery model and get moving in days to this new and extremely cost effective value proposition. Your CFOs will love you for this! We will show you how?
Why Implement ITIL Based IT Service Management (Recorded - October 28, 2009)
IT Service Management is one of the most important functions, in any technology organization, that can result in a huge improvement in terms of how your customers view your services. However, establishing effective IT Service Management can be difficult. Most companies rely upon the ITIL v3 framework for guidance on best practices and how to successfully implement IT Service Management. Please join us for our webinar, "Why Implement ITIL Based IT Service Management?" to learn how you can successfully establish effective and robust IT Service Management in your organization!