Superior ITIL v3 service management solutions with Kovair

• Service Requests (or Helpdesk)
• Incident Management
• Problem Management
• Change Management
• Release Management
• Asset Discovery and Configuration Management (CMDB)
• Capacity Management (with Task Management)
• Service Level Management

Optimized ITIL services

• Kovair's implementation of ITIL standards for different types of needs:
  • Corporate Internal IT
    • For supporting internal users
  • Service Providers’ Solutions
    • Multiple Customers
    • Multiple Service Levels
    • Multiple SLA
  • Service Providers’ Solutions for Multiple Vendors
    • Multiple Customers
    • Multiple Vendors
    • Multiple Service Levels
    • Multiple SLAs
• Multi-level traceability between different ITIL objects - Service Requests, Incidents, Problem, Change, Configuration Items, and Knowledgebase
• Built-in Service Catalog for self-service portal. Different portals can be created for various groups of users – Customers, Employees, Vendors, and Partners
• Automated workflow processes for better quality and productivity. Multiple workflows can be created for each service as well as for Incidents, Problems, and Changes using Kovair’s graphical drag-and-drop workflow designer. The effort for creating, managing and maintaining processes is substantially less than that in other tools.
• Dashboards & Reports for excellent management visibility
• Integration of best- of- breed tools with Kovair Omnibus Integration Middleware.