IT organization to implement ITSM solutions in the most optimal manner

Kovair offers a comprehensive, ITIL compatible IT Service Management Solution or ITSM Solutions that also offers the users an option to configure it to their own specific needs without necessarily having to tie it to any Standards.

Kovair IT Service Management Solution provides a workflow based configurable global platform for implementing IT Service Management processes distributed over multiple geographic locations and across multiple organizations accessed 24x7 over the web. Kovair ITSM is based on the best practice guidelines of ITIL v3. Kovair ITSM is available both as On-Premise and Software as a Service (SaaS) model.

The salient Features of Kovair ITSM Solutions are:

• Multiple ITSM solutions in a single Data Repository.
• 100% Web based for global access without any client side software.
• Mobile device accessible.
• Built in Workflow Process and Policy Engines for reviews and escalations.
• Document attachment capabilities for a global review and approval of documents.
• Excellent Reporting capabilities with Dashboards, Word, Excel and Crystal reports.
• SOA based Enterprise Service Bus (EBS ) architecture "Omnibus" integrations with any third party tools.
• Integration capability with any global Call Center Infrastructure.
• Capability to work behind very secure Firewalls.