Service Level Agreement – High Response Time & Resolution Time

An IT Service Organization aims to provide quality service to customers as per their need with the agreed Service Level Agreements. This helps customer know the time limit within which the requested service is going to be available. If you are looking for a service that may quickly be restored by suitable workaround following a Service Level Agreement (SLA), Kovair is for you.

Service Plan Details

Overcome the growing challenges in service operations with Service level agreements with Kovair. Our web-based ITIL V3 -compliant Ticket Management Solution can be customized exactly according to the customer’s business requirements. Our unique capabilities include:

Highest Uptime
Customizable - Enhanced as per business needs, meeting the objectives of the incident management workflow of the service provider.
Scalable - Ability to graphically configure any service escalation or SLA processes demanded by customers with a complete solution on a pay-as-you-go Software as a Service (SaaS )offering.
Robust Deployment - It can be configured, customized and deployed very fast.

Kovair IT Service Management Solution provides a workflow - based configurable global platform for implementing ITSM process distributed over multiple geographic locations and across multiple organizations accessed 24x7 over the web. For more information about our service level agreements, contact us.