The success of IT operations depends on well-defined processes and enforcing them consistently. However, enforcing an IT process manually is tedious and prone to errors. Well-defined and optimally implemented processes help organizations achieve Continual Service Improvements-CSI for various IT service areas such as Service Requests, Incidents, Problems and Change Management.

Learn from Josephine Smith of Northrop Grumman how she and her team implemented ITSM processes at Northrop.

Sky Basu, CTO of Kovair will discuss the success criteria of ITSM processes implemented using Kovair’s industry leading visual process engine, the Omniprocess as an example.